SW-29745 - USA (Texas) - 311 Constituent Relationship Management Solution - Deadline January 6,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29745

Government Authority located Texas; USA based organization looking for expert vendor for 311 Constituent Relationship Management Solution.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide 311 Constituent Relationship Management Solution to design applications and develop a public face.
- Improve Overall Citizen Service
- Ease of Use
- Flexible System
- Robust and User-Friendly Reporting
- to provide and implement an enterprise-wide, multilingual 3-1-1 CRM solution
• The proposed solution shall provide a web/browser user interface for County users, requiring no installation of software on the machines.
• The proposed solution shall be compatible with the latest browser technology, including Google Chrome, Internet Explorer 10 or above and Microsoft Edge.
• The proposed solution shall be cloud hosted in a Tier 1 cloud provider (e.g., Amazon Web Service, Azure, etc.)
• The proposed solution’s cloud hosting service shall be in a government cloud and not a commercial cloud available to non-governmental agencies.
• The proposed solution shall provide hosting with High Availability (HA) and Disaster Recovery (DR) solutions built in.
• The proposed solution shall also be HA/DR aware. DR shall mimic production and no manual intervention shall be required for solution to failover.
• The proposed solution’s hosting solution shall be able to scale to user load/demand automatically, without any person interaction.
(2) All Questions must be submitted no later than December 16, 2019.
(3) A contract period will be for one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 6 January, 2020

Question Answer Deadline : Monday, 16 December, 2019

Category : Software, System and Application

Country : USA

State : Texas

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