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SW-29737 - USA (California) - Unified Communications as a Service - Deadline January 17,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29737

Government Authority located in California; USA based organization looking for expert vendor for unified communications as a service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide unified communications as a service.
- To transition, if needed, from our current system on-premises system to a fully cloud-hosted solution
- Ability to integrate telephony into other systems such as office 365, payment systems, or other communications systems
- Ability to create basic call tree and hunt group call distribution rules
- Ability to play pre-recorded messaging that is dependent on the call queue and the options selected
- Ability to tightly integrate with software as a service system such as office 365
- Ability to set up and manage conference calls and online conference calls
- Ability to display inbound and outbound caller id based on the information passed by the carrier
- Ability to seamlessly transfer existing phone number series at minimal cost and with the least operational disruption.
(2) All questions must be submitted no later than January 6, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 17 January, 2020

Question Answer Deadline : Monday, 6 January, 2020

Category : Software, System and Application

Country : USA

State : California

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