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SW-27730 - USA (Mississippi) - Customer Relationship Management Software - Deadline October 10,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-27730

Government authority located in Mississippi, USA; based organization looking for expert vendor for customer relationship management software.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide customer relationship management software for allow the university to collect, input, and manage data on prospective students, applicants, admitted students, orientation registrations, cancelled, rejected and enrolled students.
- facilitate communication with students at each stage (prospect, inquiry, applicant, admit, orientation registration, cancelled, rejected and enrolled) of the enrollment funnel process
- contain multiple applications for admission that can be individually customized
- capability of communicating with students at various stages of the enrollment process, as well as the application workflow processes established for managing the completion of the application, must be included
- ability to create invitation-only events and the ability to submit payment for events
- ability to synchronize to social media accounts (Facebook, Twitter, Instagram, Snapchat, etc.) directly
- territory management by recruitment/admissions staff, to include: assigning schools/colleges within a specific recruitment territory, accessing student data based upon a specific territory and sending emails/texts to students by territory or by high school/college
- ability to view and track records of prospect, inquiry, applicant, admit, orientation registration, cancelled, rejected and enrolled student status
- track activities/interests/origin and inquiry sources, as well as search by populations, organize populations into groups/folders, and template generation/organization
- Ability to build numerous behavior-driven communication streams
- ability to track multiple recruitment paths and applications
- able to accept payments for the campus recruitment events and orientation
- integrated predictive modeling, featuring multiple machine learning algorithms integrated analytics, including Ping, which provides user identifiable website tracking
- mobile application for recruitment staff
- robust email communication based on territory assignments and/or high school/academic program
- ability to have multiple email and/or form templates based off of constituency or academic program
- automated email and/or text communication based on academic program or other field criteria.
- capability to implement conditional logic when sending emails and/or text
- capability to automate field and/or status changes based on email transactions.
- allow additional and/or custom dataset creation with capability of making relationships between datasets
- reporting and analytics tools to allow for greater analysis from year to year in detail, while comparing results to demographic information
- capable of providing a unified view of the effectiveness of all online and offline marketing channels.
(2) All questions must be submitted no later than September 30, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 10 October, 2019

Question Answer Deadline : Monday, 30 September, 2019

Category : Software, System and Application

Country : USA

State : Mississippi

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