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EXTRA-5169 - USA (Maine) - Third Party Administrator Services - Deadline June 3,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: EXTRA-5169

Government Authority located in Maine; USA based organization looking for expert vendor for third party administrator services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide third party administrator services including recordkeeping and administrative systems and use of technology. Important factors include ability to monitor compliance, process participant transactions, provide timely and accurate participant data for the plan sponsor. Proposers must provide extensive capabilities to support employee self-service using a variety of media as well as employee assistance through field service representation.  
- Administration services will meet the following minimum requirements:
- Support employee enrollment activities, initial and ongoing.
- Answer employee inquiries related to eligibility, plan features, and investment offerings.
- Allowing employees to model retirement scenarios, request withdrawals from the Plan, change investment mix, change investment rates and percentages, request balances, elect and update beneficiary elections, and other similar activities.
- Making available customer service representatives that can guide participants through the enrollment process, answer general plan inquiries, point out the tools available via the participant website, etc.
- Providing benefits literature, such as summary plan descriptions, forms, statements, and prospectuses.
- Administering and qualifying unforeseen emergency withdrawals and Domestic Relations Orders.
(2) All questions must be submitted no later than May 07, 2019.
(3) Contract period will be for five years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 3 June, 2019

Question Answer Deadline : Tuesday, 7 May, 2019

Category : Professional, Consulting, Administrative or Management Support Services, Medical Billing and Coding

Country : USA

State : Maine

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