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SW-20759 - Canada (Prince Edward Island) - SolarWinds Web Helpdesk Software and Professional Services - Deadline January 11,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-20759

Government Authority located in Prince Edward Island; Canada based organization looking for expert vendor for SolarWinds web helpdesk software and professional services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide and install SolarWinds web helpdesk software and professional services.
- Web Helpdesk module will eliminate the redundant entry of data, provide improved system capabilities, provide improved access to data and streamline overall operations.
- IT Service Centre was formed twelve years ago as a hybrid of an ITIL service desk and a helpdesk or call centre.
- Service Centre Analysts assist our clients 24 X 7 by answering phone calls, emails and fax requests.
- An average volume of 2,500 IT service centre incidents and 2,500 calls per month.
- IT Shared Services will designate a qualified member of its staff to act as a project manager and a liaison with the proponent’s project manager, client project manager will establish priorities, coordinate client resource schedules, review progress, and assist in issue resolution, IT shared services will inform the proponent of any activity that may affect the project deliverables or deadlines, testing prior to production deployment.
(2) All question must be submitted no later than December 20, 2018.

[C] Eligibility:

Onshore (Canada Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Friday, 11 January, 2019

Question Answer Deadline : Thursday, 20 December, 2018

Category : Software, System and Application, Call Center and Answering, IT Services (Computer Maintenance and Technical Services), Professional, Consulting, Administrative or Management Support Services

Country : Canada

State : Prince Edward Island

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